Wi-Fi reach new customer

[Samholli69]

I'm a new customer and the internet works but not in every room. I have a Sky Max Hub.Do I need a booster or extender? And how do I get these please

[cookiemonsteruk]

@Samholli69 

As you are akready paying the subscription for wifr max you should call sky to claim the widi max pods

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[TimmyBGood]

@Samholli69 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

[elizajane]

Hi, I have tried calling and using that link and both lead me to this help forum. I'm stuck in a loop! I have paid for Sky max so I'm reluctant to buy any third party boosters. Thanks in advance  for any additional instructions!