Wi-Fi off suddenly, sky test says everything working but it is not!

[icam]

Wi-Fi suddenly went off I see others with same issue. Why is sky not acknowledging the issue?

[Fitcherz]

Same here, can't find anywhere to report properly

[Laureny]

Mine is same. No light for internet in box but sky app says all is working.  Unplugged and reset and nothing working 

[Rlsoutham]

Mine is the same constantly dropping in and out , have tested several times but sky say everything is good ....I'm paying for max broadband and there is no WiFi!! Phone has no bars either 

[icam]

I had green light on box even with no wifi but made no difference, reset multiple times. Just gone green to white now but still no wifi.

[icam]

My WiFi on phone just came back on!  Hope y'all get same soon!

[Eripiet]

Same here, no internet but sky app test saying nothing wrong. Absolutely useless.

[Daniel0210]

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Hopefully it’s back up and running now.