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Discussion topic: Wi-Fi not working but service checker says all ok

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This message was authored by Jj27 This message was authored by: Jj27

Wi-Fi not working but service checker says all ok

Wi-Fi keeps going off but service checker on app says all is ok and on when it's clearly not, tried powering down etc and reconnecting, wifi came in for 1 min then off again 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Wi-Fi not working but service checker says all ok

Posted by a Superuser, not a Sky employee. Find out more

@Jj27 
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
The lines will be particularly busy at present due to the damage and disruption caused by Storm Éowyn.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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