Wi-Fi not reaching upstairs or garden

[DonnaS1]

Paid for the full fibre and it's not reaching one bedroom and the garden meaning we are using data (also Sly mobile) this is now running out constantly as can't use the Wi-Fi? 

[JimM1]

@DonnaS1 Did you also pay the extra to get Sky Max supplement along with you FF package?

[DonnaS1]

Not sure? We have everything with sky, sports, films, Netflix, multi room and HD mobile and BB - would this make a difference? 

[JimM1]

@DonnaS1 This is all the details below for Sky Max, so take a look and see.

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

[JimM1]

@DonnaS1 So once you read, and if you do think that you have it, you should see it itemised on the billing.

Pod / pods are free, but you do have to call sky to get one, the 2nd/3rd involve an engineer visit to see why they are needed etc...

[TimmyBGood]

@DonnaS1 

Note that the 'guarantees' specifically exclude external spaces.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.