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Discussion topic: Wi-Fi not getting to 1 room

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This message was authored by: James2271

Wi-Fi not getting to 1 room

The broadband isn't reaching to my sons bedroom, he cannot use the internet in there atal. I have upgraded to the better router however that hasn't made a difference. Am I able to get a sky pod to try? Thanks 

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This message was authored by: TimmyBGood

Re: Wi-Fi not getting to 1 room

Posted by a Superuser, not a Sky employee. Find out more

@James2271 wrote:

 Am I able to get a sky pod to try?  


Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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