Wi-Fi is disconnecting and restarting after 2 to 3 minutes

[Suresh145]

wifi is disconnected and restarting after 2 to 3 minutes it's happening everyday even nighttime also 

[Highlinder]

@Suresh145  black or white router from Sky?

[Suresh145]

Black box

[Highlinder]

@Suresh145 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346#

[Suresh145]

Router Statistics

System Up Time: 81:45:08

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 40174 223541 0 31409 1058239 00:14:12 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 5405769 966690 0 559 57 81:43:15 WLAN (5 GHz) Up 33561798 9008997 0 0 0 81:43:05

---

Broadband Link Downstream Upstream Connection Speed 59952 kbps 16666 kbps Line Attenuation D1(11.0 dB) , D2(29.3 dB) , D3(46.8 dB) U0(4.1 dB) , U1(22.5 dB) , U2(36.4 dB) Noise Margin 6.9 dB 6.2 dB

[JimM1]

@Suresh145 Run the diagnostic service to see if it can find the fault, you definately have a WAN fault as it reset only 14 minutes ago, slightly elevated noise so may just be a noisy line, if the test does not find it, then a call to sky to have them run the diagnostic from that end.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

[Highlinder]

@Suresh145 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.


https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

[Suresh145]

Even yesterday night also it happened again. It's happening daily please sort the issue it's making hard to browse