Wi-Fi doesn’t cover my whole house

[Kingsbury]

I keep having to move boosters around my house to get coverage in all my rooms, should this be something sky can solve as part of my whole home guarantee?

[TimmyBGood]

@Kingsbury 

With Sky, Whole Home is a television add-on.  It's BT where it relates to WiFi.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[Kingsbury]

Thank you, can someone confirm how I can get in touch with the right people for this? I find finding a phone number particularly difficult through the sky website and apps and keep getting diverted here!

[Chrisee]

@Kingsbury in the UK you can call any Sky customer services number starting 03 which you can find by following through from the contact us link st the bottom of page. If you use a Sky Talk or Sky Mobile line dial 150 calls to Sky are free on both srfvices.