Wi-Fi - disconnecting & the famous amber light

[SarahW2]

Hi

i have been doing a lot of reading and there seems to be two common faults with Sky. One is the wifi disconnecting and the other is the amber light on the router box which randomly switches off (mainly at night) and throws the wifi off meaning that nothing works! 

I then have to reboot to get it to work again and reset everything.

With the wifi, it's constantly dropping and up to ten times a day, I'm having to manually add wifi back to my IPhone. 

These appear to be well known problems that exist.   Maybe, someone has a resolution for this? 

[TimmyBGood]

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@SarahW2 wrote:

 the amber light on the router box which randomly switches off (mainly at night) and throws the wifi off meaning that nothing works! 

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The LED is a fault indicator, not the cause of a fault.  They do often happen together though....

[SarahW2]

Hi,

Apologies, but I don't understand what you mean. 

[TimmyBGood]

@SarahW2 

You appear to be suggesting it's the appearance of the light which causes the WiFi to fail: that's not the case.

If either the external internet connection or local WiFi drops then an LED changing colour is intended to indicate this.  Internet dropping often has a cause external to the property, but will also mean local WiFi is rendered useless because it has nothing outside the address to communicate with.

[SarahW2]

They are two separate issues. 

Wifi constantly dropping on IPhone.

and 

Amber light showing on router and disconnecting Wi-Fi. 

[TimmyBGood]

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@SarahW2 wrote: 

Wifi constantly dropping on IPhone.

and 

Amber light showing on router and disconnecting Wi-Fi. 

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If the external connection drops, WiFi will be there but can't do anything useful: this looks like a WiFi issue but isn't.

It's entirely possible you've got two simultaneous problems with different causes though: a fault in the external circuit and poor local wireless coverage.

These need to be addressed separately: the investigation of an external issue is done by Openreach but booked through Sky.

Local WiFi isn't in the remit of Openreach and not necessarily that of the ISP either, but it's best to resolve an external failure first.