Wi-Fi / Broad band

[Michelle788]

My connection keep dropping and I’m unable to connect to Teams using my Wi-Fi/ broadband. It keeps saying no connection and I have to keep rebooting and restarting my laptop 

[Chrisee]

@Michelle788 check the lights on your Sky hub as they can tell you what is wrong see https://www.sky.com/help/articles/hub-lights-explained-start

[jamesn123]

Hi @Michelle788 

Please post your router stats

[Michelle788]

Thanks for your reply, all lights are on a green. My internet keeps dropping when I'm on my laptop since I applied McAfee !

[cuke]

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@Michelle788 wrote:

My connection keep dropping and I’m unable to connect to Teams using my Wi-Fi/ broadband. It keeps saying no connection and I have to keep rebooting and restarting my laptop 

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What happens when you uninstall Mcafee? I've experienced this before on a customers laptop and removing the antivirus resolved it.

[Michelle788]

I have paid for the application and it is clearing up my laptop, it's for virus protection.

[jamesn123]

@Michelle788 

Sorry but if its suddenly started happening as soon as you installed Mcafee then it may be that causing it.
If you post your stats like a requested before we can check to make sure it isnt your Sky connection.