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Discussion topic: Why is the WiFI connection to Sky TV on and off when there is nothing wrong with mobile or computer

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This message was authored by: Manolita

Why is the WiFI connection to Sky TV on and off when there is nothing wrong with mobile or computer

This problem only started on 05/12/25. It states that it appears that your internet is not connected. I then go to setting, follow the instruction, put on my provider's password then network is connected. After watching Netflix for a few minutes, the connection will disappear. I repeat the same process. Again it will allow me to watch Netflix. At one point it lasted several hours then suddenly the film froze. I repeat the same process but sometimes, it doesn't connect at all. I can watch the ordibnary channel but not when it requires internet like Netflix, youtube, etc.

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This message was authored by: jamesn123

Re: Why is the WiFI connection to Sky TV on and off when there is nothing wrong with mobile or compu

Posted by a Superuser, not a Sky employee. Find out more

Hi @Manolita 

What type of Sky TV do you have? Glass, Stream or Q

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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