Why is my router light orange no wifi

[Del25]

Why isn't my internet working?

[Metis]

Good morning @Del25

The orange light means there is a issue between your home and sky broadband. Please call sky to report this. 

[Field20]

Mine the same. Are there any issues at the moment. I've done all the usual stuff, turning off and on, reset etc but still nothing. I have sky glass so my tbh won't work either

[Del25]

Not that I know off pay all this money for sky tv and internet and home phone and can't use it when the internet goes off I bet if I told them I wasn't going to pay the bill they wouldn't like that 😡😡😡😡

[Chrisee]

@Del25 threatening not to pay your bill will achieve exactly nothing to fix a fault. Most loss of conection is down to faults which require sorting after they are reported. All that happens if you cancel your direct debit or miss a payment is Sky suspend your service until the debt is cleared. 

Reports of customers losing connection are more frequent due to the recent lousy weather.

[Field20]

 

[Field20]

I've tried to report and they are now aware of the issue

[Del25]

Me too as usual with sky you get no where