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Discussion topic: Why is Sky Gigafast buffering on YouTube sometimes?

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This message was authored by: RB9

Why is Sky Gigafast buffering on YouTube sometimes?

My Sky broadband contract was ending at the end of November so I decided to go with EE. Sky's renewal offer was £10 more. I told the retentions guy if they can give me a static IPv4 address instead of MAP-T then I'd renew, but they said they can't so I turned it down.

 

What I noticed was that websites and YouTube videos load a lot faster on EE. I am on the same speed package as I was on Sky, 900Mbps down and 110 up. (I hate how Openreach still don't have symmetric speeds). I noticed the same thing when I initially switched to Sky Gigafast in 2023 from Virgin Media Gig1. YouTube videos would randomly buffer and stop preloading the video sometimes. Was this caused by MAP-T or bad routing from Sky? I'm not sure. But now that I'm with EE I've determined it can't be an Openreach issue. It has to be a Sky issue

 

Anyone know what might've been the actual cause? 

 

Also the EE hub lets me split bands and change WiFi channel. Sky's Max hub had basically no control over anything. More expensive yet less consumer friendly. 

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This message was authored by: TimmyBGood

Re: Why is Sky Gigafast buffering on YouTube sometimes?

Posted by a Superuser, not a Sky employee. Find out more

@RB9 wrote:

I told the retentions guy if they can give me a static IPv4 address instead of MAP-T then I'd renew, but they said they can't so I turned it down.

 

Fixed IP is only available on the Sky Business Broadband products.  Map-T is default but not mandatory on the domestic service and can be removed on request, but the resulting unshared IP will still be transient.

 

 I am on the same speed package as I was on Sky, 900Mbps down and 110 up. (I hate how Openreach still don't have symmetric speeds)

 

Partly down to legacy infrastructure, but I suspect mostly to protect their extremely lucrative 'leased-line' services.


* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: GD1

Re: Why is Sky Gigafast buffering on YouTube sometimes?

Posted by a Superuser, not a Sky employee. Find out more

@RB9  I don't think it's down to Map-T as I get buffering on Youtube videa on a non Sky 1Gbps connection, it will depend on what content i'm watching etc.

 

I've had similar issues with a VM 1Gbps connection also

 

I beleive the issues may be down to Youtube servers or devices not getting enough buffer or throughput.  What device are you wtaching Youtube on?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: JimM1

Re: Why is Sky Gigafast buffering on YouTube sometimes?

@RB9 What EE hub let's you split the bands?

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