18 Feb 2024 11:07 PM
I have had intermittent speed issues on my wifi connection to broadband. When I check using SKY app broadband is running fast, but my devices say speed is much slower i.e. 10, 20 or 30 ish MBPS when broadband is 140+. At the moment performance is back up on all devices. But expect tomorrow it will at sometime slow down? I do not have a wifi extender (or Sky booster) yet when I look at Sky wifi check, it says most devices are connected via wifi extender? Why does it state this? Is this why devices are running slow? I have checked my router using admin access and no extender is connected to it.
See screen text copied below where shows (underlined) connected via wifi extender.
We’ve checked the connection to your hub and your devices connect with WiFi or Ethernet and everything looks good. But if you're having an issue, get more help with your WiFi.
You have Sky Broadband Boost with WiFi Guarantee
Click for more informationENVY Photo 7100 >
HP
WiFi Extender
Galaxy A70 >
Samsung
Good
Lenovo Windows PC/Laptop >
Lenovo
WiFi Extender
Pixel 3 >
Good
PM7000N >
Marantz
WiFi Extender
Sky Q 2TB >
Sky
WiFi Extender
Sony Smart TV >
Sony
WiFi Extender
sonyaudio >
WiFi Extender
19 Feb 2024 07:58 AM
Posted by a Superuser, not a Sky employee. Find out more@A+A+COO if you have Sky Q tv boxes they act as extenders however other users have reported the same oddity of the test reporting extenders when there aren't any. To be honest the speeds to devices reported through the test should be regarded as a guide at best. Running a speed test on the device will always show the slowest part of the connection to the server.
On a Ultrafast service like yours the line can deliver a maximum of 145Mb/s to devices so any third party speed tests showing lower speeds than that are reporting the wifi speed from the hub assuming another device is not using bandwidth. An app called Wifi Sweetspots measures the Wifi speed to the router so is useful to check speeds around your home. However Wifi speeds can vary as conditions change as factors like interference from your own electrical equipment, neighbour's networks etc vary. Even a person standing close to a device will reduce the signal.
19 Feb 2024 07:58 AM
Posted by a Superuser, not a Sky employee. Find out more@A+A+COO if you have Sky Q tv boxes they act as extenders however other users have reported the same oddity of the test reporting extenders when there aren't any. To be honest the speeds to devices reported through the test should be regarded as a guide at best. Running a speed test on the device will always show the slowest part of the connection to the server.
On a Ultrafast service like yours the line can deliver a maximum of 145Mb/s to devices so any third party speed tests showing lower speeds than that are reporting the wifi speed from the hub assuming another device is not using bandwidth. An app called Wifi Sweetspots measures the Wifi speed to the router so is useful to check speeds around your home. However Wifi speeds can vary as conditions change as factors like interference from your own electrical equipment, neighbour's networks etc vary. Even a person standing close to a device will reduce the signal.
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