When I asked initially to be put through to cancellations because of the bad service and rising prices, I was offered cheaper alternatives. One of which was the broadband social tariff which is half the cost of what I'm currently paying. I told them that I receive P.I.P and pension credit, so I met the criteria., and agreed to have the new tariff. Yet another flurry of emails asking me to contact them yet again to confirm my agreement. I thought a quick phone call yesterday would activate this, albeit I thought I'd already confirmed several times during the week. My Mother's Day , a family time, was spoiled because it took nearly an hour of talking, put on hold, more talking ,put on hold. My daughter called from overseas on FaceTime but I was already half an hour into the Sky call so I missed her call.. My little granddaughter who I had travelled 2 hours to see was upset that I wasn't spending any time with her. I've had a throat infection causing me to have laryngitis for nearly 2 weeks and was supposed to be resting . I was close to tears as my vocal chords were painful, and I was frustrated with the length of time and incompetence of the Sky employees. In the end I put the phone down. I have been given differing information regarding the speeds of the Social broadband, being told that there is little difference between that and the regular broadband.. I ve since been told that that isn't the case, half the price ie £20 and apparently half the speed! I think the staff need retraining so they actually have accurate product knowledge. I'm expecting a refund of the £12 overcharge on my March bill as the loyalty discount had not been applied. Also a refund for nearly 3 weeks of no usable landline due to loud crackling, intermittent Wi-Fi, no network connection so unable to access tv apps ie Netflix etc, unable to access online banking, or attachments with emails. Also for daily phone calls to sort out loss of these services and to negotiate a better affordable tariff ( approximately 15hours last week ), I should be offered some form of recompense/ gesture of goodwill forthe upset and unnecessary stress you've caused me. I've been a loyal Sky customer for 16 years, and have noticed a huge decline in customer service but an incline in prices. I'm still unsure whether my new broadband tariff has been activated. I expect I'll have to make another phone call once again to resolve this! Although it probably will be to inform them I'm moving to another provider.
