Why does Sky not offer me an upgrade to full fibre?

[John607]

That is very interesting.

In my case, I am an existing FTTC customer have been a Sky broadband customer for 23 years.

Sadly, it appears that the only way for me to get full fibre is to move to another provider.

Vodafone here I come. 😞

[John607]

Just for information, I am out of contract with Sky, but they still refuse to provide FTTP.

This seems like an act of self-harm on their part.

[JimM1]

@John607 Did the same last year, spent 1 Year in the EE wilderness and back again to sky and after not as long as you but 20years a sky customer, now back at the begining but who cares about that, they say 1, i say 21 and i know better!

[John607]

Thanks aac74

I have just tried applying for full fibre broadband at my address as a new customer and they are happy to provide it, however, when I try as an existing customer albeit out of contract, the computer says "NO".

Being treated as a second class citizen by Sky because I am an existing customer is really rubbing salt into the wound.

Interestingly, Rise Fibre are currently offering me 150Mb/s full fibre for £19 a month and 1Gb/s for £24 per month. Plus I would get the first 3 months free. Hopefully, Sky will have come to their senses by the time the 24 month contract completes and I may consider coming back.

Is anyone from Sky senior management listening to this thread?????

[aac74]

There must be many people in this position, existing Sky FTTC customers, but Sky will only offer FTTP to them as new customers because it is a CityFibre-only area. They still haven't set up their back-end system to handle Openreach FTTC to Cityfibre FTTP migrations?

[Chrisee]

@aac74 who told you this as the information Sky have shared with forum super users is that the problem has been resolved.

[aac74]

Sky broadband customer service on **** ***1018

Rang them on 5th September, said they would get back to me, but they never did!

[Chrisee]

@aac74 I would ring again as I think there could be an issue with your account set up or the database has a glitch as I checked with a Sky contact who confirms you should be able to order once the computer says no issue is cleared.