Why did I switch to Sky broadband

[itsmmeme]

So like an idiot I believed the sky lies and signed up. Speeds as promised then it went to hell. Slow speeds, dropping out at regular intervals. Try to contact sky - impossible. They don't want to know. Customer and Service are two words that sky do not understand  It's a simple case of give us your money and sod off.

[jamesn123]

@itsmmeme 

Which hub do you have? White or Black?

[itsmmeme]

Black, stands upright, 4 lights across bottom, all green. This morning I was down to 14 mbps. It's currently back to 110 mbps.

@jamesn123 

This message was authored by jamesn123 This message was authored by:

This message was authored by jamesn123 This message was authored by:jamesn12

[jamesn123]

@itsmmeme 

Was that speed over WiFi or ethernet? Its recommended to test over ethernet because you then know if your issue is related to WiFi performance or the line itself.

[itsmmeme]

Ethernet. Stopped using wifi couple of weeks past in the hope it would solve the problems but no such luck.

[jamesn123]

Okay,  please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

[itsmmeme]

Won't let me in, says 'Your connection to this site is not secure' No matter what I try I get the same message

[jamesn123]

@itsmmeme 

You should be able to bypass the message & ignore it.

Make sure your using a non iOS device, or at least use a different browser such as Chrome.

[itsmmeme]

Don't know if it makes a difference - I have Sky Broadband Full Fibre 100 

@jamesn123 

[jamesn123]

@itsmmeme 

You should still be able to access your stats but either way dont worry. If you have full fibre, the chances of it being a line issue are quite slim. You could run a speedtest via ethernet to check it.

Otherwise you'd need to do some WiFi troubleshooting there is a guide here you can try; https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub