Why am I paying for internet and not receiving it? The checks are saying everything is okay but my S

[Missmichellejon]

Why am I paying for sky and not receiving any of the services. 
broadband checker is showing everything is okay however nothing is connected. 

what 9 products are connected as not even my sky box has internet. 

[Addie15]

Hi there, @Missmichellejon. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you Missmichellejon. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks