Why am I paying for a service I don't receive?

[Lewkay]

For the last few weeks internet keeps randomly dropping out, was every few weeks then every few days now every few hours, online checker shows everything is working. Ran a speed test currently recieving 0.04 Mbps, not the amount I'm guaranteed, not the amount the checker shows I'm recieving. 

Hub is in the same place it's always been for 7 years with no issues. I'm continuing to keep paying more and more for the service but getting less and less in return, why is that

[cookiemonsteruk]

@Lewkay 

If you have the black sky hub could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Also enter your full address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Christine02]

I have been paying for a service over a year for my TV which is not wiorking.. I have called emailed and messaged with the details for a year now and nothing has been done. The amount keeps going up and nothing is being done. 

[Daniel0210]

@Christine02 

What TV service? You've added to an old thread about issues with broadband not TV.