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Discussion topic: Whole area outage

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This message was authored by: Chester1231

Whole area outage

The whole of my area is out of internet. Three villages, we've been told pipe has been stolen from a box in a village... sky arnt seeming to help just saying it's a router issue when EVERYONE doesn't have internet even the local school. 

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This message was authored by: TimmyBGood

Re: Whole area outage

Posted by a Superuser, not a Sky employee. Find out more

@Chester1231 wrote:

 sky arnt seeming to help just saying it's a router issue when EVERYONE doesn't have internet even the local school. 


Resolving such an issue is entirely out of the hands of any individual ISP: it's up to the national network maintainer to fix such things.  Erroneous ISP diagnostics won't affect this.

 

Unlike some ISPs, Sky doesn't offer a loan of cellular data hardware to cover outages.   Broadband Boost subscribers who are also Sky Mobile customers get an additional data allowance.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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