Which date to give cancellation notice?

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Hi all! 

My sky talk and broadband contract ends on 10 February 2024, and I know that I need to give 14 days notice to do this. I rang sky to ask them the date too and they said to ring on 22nd or 23rd January 2024 to do this.  This notice only takes me up to 5th February and I'll still be in contract, surely? I don't want to get billed for leaving a contract early! 

My reckoning would be to ring on the 27th January, so it's exactly 14 days notice. 

Does anyone have experience of this or knowledge? 

Thanks, everyone for this group! 👍👍👍

[Chrisee]

@...--- first point is dont give notice to Sky if you are moving to another  isp who will use the Openreach phoneline rather place an order with your new supplier who will handle the cancellation for you and normally you lose connectivity for an hour or so, cancelling manually messes this process up as the new supplier cannot order the service until Sky have cancelled the old service.

. You only need to cancel fully if you either no need broadband at that address or you are moving to an ISP who dont use Openreach. While the notice period is a minimum of 14 days you can give notice earlier to end on a specific date BUT as the disconnection is done by Openreach we hear of cases where the disconnection happens before it should and it is normally impossible to get the service reconnected. 

Unless you do not need a service it is better to allow an overlap especially where moving to another network as installs frequently slip or go wrong.