When will I get packaging to return my equipment in

[BE13NNN]

Hi

My broadband service ended 2 days ago. When will sky be in touch to ask for my hub back and send me packaging to return it in?

[Chrisee]

@BE13NNN Sky should send you packaging as explained here https://www.sky.com/help/articles/return-tv-broadband

[Daniel0210]

@BE13NNN 
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.