When streaming we keep getting buffering or no internet have complained for years you sent a new hub

[Seb.1]

When streaming we offten get buffering or it says no internet connection you said it was the hub and send a new one.we have installed

it and has made no difference this broadband speed has been a problem for years it varies from nothing to 7.8 msg 

you have sent out open reach several times over the years .we are not happy with the connection .Are we now able to have full fibre

to the house as bt  open reach have installed it in our village last year.I DONT UNDERSTAND why we are having consistently a problem

when the house next door is getting 250mgs speeds withTRUE SPEED

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.