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Discussion topic: When signing up for SKY Broadband i was told I would have download speed of at least 40mbps.

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This message was authored by: Steph1731

Message posted on ‎05 Sep 2024 12:50 PM

When signing up for SKY Broadband i was told I would have download speed of at least 40mbps.

Since then my speed as dropped to as low as 19 mbps,  cuurrently 28 mbps, as uswitch test. Is this  normal SKY performance and do I have any recourse to sky for lesser performance than promised

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎05 Sep 2024 12:53 PM

Re: When signing up for SKY Broadband i was told I would have download speed of at least 40mbps.

Posted by a Superuser, not a Sky employee. Find out more
@Steph1731 wrote:

 do I have any recourse to sky for lesser performance than promised

https://www.sky.com/help/articles/sky-broadband-speed-guarantee 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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