When can I expected sky engineer be arrived for installation

[Kennis1]

Openreach operators already set up the grey and white box inside and outside the property, when can I expected the sky engineer be arrrived for the next step installation?

[GD1]

@Kennis1  You're not speaking Sky directly, what does your order tracking page say?

[Kennis1]

It's showing both " sky boardband engineer visit " and "sky boardband activation " in progress on Wednesday 9th November 

[Daniel0210]

@Kennis1 

They might have been working on your installation remotely. Activation could take place any time up til midnight. 

[Kennis1]

Will there have any sky engineer be coming for installation?

[TimmyBGood]

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@Kennis1 wrote:

Openreach operators already set up the grey and white box inside and outside the property, when can I expected the sky engineer be arrrived for the next step installation?

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If the grey box is the CSP and the white box is the ONT (with green lights) then no Sky installer is required: the customer is expected to connect the Sky Hub themselves.

[TimmyBGood]

@Kennis1 

https://www.sky.com/help/articles/optical-network-terminal 

[Highlinder]

@Kennis1Does it give you a time when you check track orders in my account for the engineer vist that was supposed to be today?

[Kennis1]

There's showing 1-6 pm on 9th November 

[TimmyBGood]

@Kennis1 

As I noted above, if Openreach have completed both inside and outside work, and there's an active ONT, no Sky personnel will be booked to attend the property, 

[Kennis1]

Openreach engineer asked me to contact with sky after operating because it still unworkable. However, there is NO contact no. can be reached sky directly! How can we use the boardband?

[TimmyBGood]

@Kennis1

It wouldn't be unusual for data not to start flowing until midnight on the activation date.  Do you have a Sky Hub connected to an ONT as described in the Help pages I linked to above?

[Kennis1]

I tried to connect the hub with the ONT, but the LOS light is red and The PON & LAN light are not turning on

[TimmyBGood]

@Kennis1 

Red LOS is indicating an error state.  I'd suggest leaving it until tomorrow morning and then phoning Sky if it hasn't gone out and PON isn't green.

[Kennis1]

May I have the contact no. which I can reach someone help by Sky?