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Discussion topic: When I select a channel it stays on briefly and then goes back to the main menu. Very frustrating

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This message was authored by: Paulamarie72

Message posted on ‎15 Sep 2024 12:47 PM

When I select a channel it stays on briefly and then goes back to the main menu. Very frustrating

When I select a channel it stays on briefly and then goes back to the main menu 

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This message was authored by: Highlinder

Message posted on ‎15 Sep 2024 12:57 PM

Re: When I select a channel it stays on briefly and then goes back to the main menu. Very frustratin

Posted by a Superuser, not a Sky employee. Find out more

@Paulamarie72  What platform are you using? Sky stream or Sky Glass or Sky Q?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: cookiemonsteruk

Message posted on ‎15 Sep 2024 12:58 PM

Re: When I select a channel it stays on briefly and then goes back to the main menu. Very frustratin

Posted by a Superuser, not a Sky employee. Find out more

@Paulamarie72 

 

What device is this on.?

Do you get any error messages?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
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This message was authored by: cookiemonsteruk

Message posted on ‎15 Sep 2024 01:04 PM

Re: When I select a channel it stays on briefly and then goes back to the main menu. Very frustratin

Posted by a Superuser, not a Sky employee. Find out more

@Paulamarie72 

 

Try switching off the viewing box and router at the plug for 20 minutes then back on again

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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