5

This discussion topic has been answered Discussion topic: WhatsApp won’t connect to my Sky WiFi

Reply
Answered - Go to Answer
Avatar for Criispy
Level 1 icon
What's this?
This message was authored by: Criispy

Message posted on ‎27 Feb 2024 06:47 PM

WhatsApp won’t connect to my Sky WiFi

WhatsApp doesn't connect in my home. When I switch WiFi off on my iPhone 12, it works. So the connection to my modem is the problem. 

Report post
Post 1 of 6
935 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for Highlinder
Level 16 icon
What's this?
Superuser
This message was authored by: Highlinder Answer

Message posted on ‎27 Feb 2024 06:54 PM

Re: WhatsApp won’t connect to my Sky WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Criispy  What is your broadband sheild setting set to? If you have not changed this it is set default to PG.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

View this Answer within the discussion

Report post
Post 2 of 6
932 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for Highlinder
Level 16 icon
What's this?
Superuser
This message was authored by: Highlinder Answer

Message posted on ‎27 Feb 2024 06:54 PM

Re: WhatsApp won’t connect to my Sky WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Criispy  What is your broadband sheild setting set to? If you have not changed this it is set default to PG.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 2 of 6
933 Views
Reply

Did this answer not help you?
Avatar for Criispy
Level 1 icon
What's this?
Topic Author
This message was authored by: Criispy

Message posted on ‎28 Feb 2024 10:32 AM

Re: WhatsApp won’t connect to my Sky WiFi

Thanks, you were correct. 👍

Report post
Post 3 of 6
901 Views
0 Likes
Reply
Avatar for Highlinder
Level 16 icon
What's this?
Superuser
This message was authored by: Highlinder

Message posted on ‎28 Feb 2024 12:44 PM

Re: WhatsApp won’t connect to my Sky WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Criispy  Did you change this so that you can use that app?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 4 of 6
892 Views
Reply
Avatar for Aldona
Level 1 icon
What's this?
This message was authored by: Aldona

Message posted on ‎03 Oct 2024 01:36 PM

Re: WhatsApp won’t connect to my Sky WiFi

Don't understand 

Report post
Post 5 of 6
548 Views
0 Likes
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎03 Oct 2024 01:55 PM - last edited: ‎03 Oct 2024 01:56 PM

Re: WhatsApp won’t connect to my Sky WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Aldona 

 

The suggestion is to change the age setting in Sky Broadband Shield to a less restrictive one because the default interferes with some social media apps.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 6 of 6
539 Views
0 Likes
Reply
Reply
Answered - Go to Answer