What happens if engineer can not get cable from street to house ?

[Graham197]

The engineers came and could not get cable to my house as connection points in street all in the wrong place. what happens now ? Old broadband and phone get cut off tonight,. Tried the autobot chat on sky ,uesless and no help. tried phoning but got useless Ai voice and got no further forward. Does Sky have a help line with actual people. For a new customer found the help line absouletly terrible.

[TimmyBGood · Accepted solution]

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@Graham197 wrote:

Old broadband and phone get cut off tonight,. 

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That shouldn't happen under the one-touch-switch system, but it would if you've actively cancelled with the current supplier.

[Graham197]

old supplier on bt copper cable , fast fibre cable put in street last 6 months but city fibre have hookup points in the wrong place infront of 3 privatly owned car spaces on a a mono block floor. So engineer couldnt dig up.

[JimM1]

@Graham197 Are you currently connected on the copper, as before if you contacted sky to do a OTS, then the other ISP you have keeps the lights on until sky get's you, the system is not 100% fool proof but that is what is supposed to happen so if CF CityFibre takes 3 months to get you connected then the old ISP keeps you online until then!

If you called and cancelled the other that's it all bets are off!

[Graham197]

thanks for your help and advice . Finally got threw to a person from Sky , they wanted me to go round all the neighbours and ask permission for them, couldnt be bothered with the hassle so cancelled and staying with utility warehouse got straight threw to a person there and is no problem.Just proves cheapest isnt the best option as sky so poorly organised

[Kameron]

We had a similar problem a few months. Except our was a blocked underground duct.  Whole street had to be dug up again and cars had to be moved. Took Openreach months.