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Discussion topic: What can i do about a red PON light on my openreach box . Cant get through to openreach or sky to re

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This message was authored by Jaxondblunt This message was authored by: Jaxondblunt

What can i do about a red PON light on my openreach box . Cant get through to openreach or sky to re

What can i do about a red PON light on my openreach . Cannot get through to anyone at sky or openreach 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: What can i do about a red PON light on my openreach box . Cant get through to openreach or sky t

Posted by a Superuser, not a Sky employee. Find out more

@Jaxondblunt 

 

Openreach doesn't talk to end users: you'll need to persist with logging a fault through Sky.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: What can i do about a red PON light on my openreach box . Cant get through to openreach or sky t

To talk to someone  at sky, once you have been ask if you want to use  the  link  they have sent you , say no  and you will  get  to  speak  to  an  advisor , I do this all the time when I  ring them, like yesterday 

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