Website doesn’t let me buy broadband

[Kianfordham]

Moving into a new house and trying to set up internet and the website constantly says sorry to try again everytime I go to click buy or put in my address

[Chrisee]

@Kianfordham this is a fairly frequent question and happens where there are complications about supplying broadband that requires discussion with you over the phone. Typically this is where the new service wiill include a digital voice line which requires power to work. Customers have to be read a series of questions about alarms, availability of mobiles etc and their responses recorded. However there can be other issues needing your informed consent.

[Kianfordham]

Yeah so apparently it's cos the previous owners of the house still have sky set up or something do I just have to call to end their broadband and then set up mine