Weak signal from hub and Changin router name.

[COL+SCRATCH]

Hello.
 I have a very weak signal from my hub and when I use my mobile, even though I'm only about 15 feet away, it switches to 4G and almost uses up all of my data allowance for the month.

 Would an upgrade to the latest max hub or should I get a booster?

Also, for security purposes, how do I change the default name of the hub? I've tried through the app and online and there are no options that I can see.

Thanks

[TimmyBGood]

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@COL+SCRATCH wrote:

Also, for security purposes, how do I change the default name of the hub? I've tried through the app and online and there are no options that I can see.

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Not sure what you mean by 'name of the hub'. 

It's not possible to change the username used to log in to the settings pages: that's always 'Admin'

[Chrisee]

@COL+SCRATCH you shouldn't be losing Wifi signal within 15 feet unless there is a solid wall or metal in between. Before going much further I would check out what is happening now. As a start please post your hub's stats see Find your Sky Broadband router statistics

[COL+SCRATCH]

Hi Tmmy.

 Thanks for getting back to me.

 What I mean is the Hub Idendtification name when you search for local WLAN devices.

 For instance mine says SKYK2..... I'd just like to change that.

Thanks

[Chrisee]

@COL+SCRATCH see https://www.sky.com/help/articles/find-and-change-your-wireless-password you can edit the SSID on the same page as changing the password or you can hidecthe SSID if you want.

[TimmyBGood]

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@COL+SCRATCH wrote:

 What I mean is the Hub Idendtification name when you search for local WLAN devices.

 For instance mine says SKYK2..... I'd just like to change that.

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As @Chrisee indicates, that's the 'service set identifier' (SSID), sometimes referred to as the 'network name'

[COL+SCRATCH]

Hi All.

 Thanks for this help.

 Here are the router statistics:

Router Statistics

System Up Time: 2175:12:55

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 5449300 8592414 0 14281 3187 62:37:39 LAN Up 54191756 21721954 10 1537 0 2175:12:55 WLAN (2.4 GHz) Up 168997628 120608966 0 1060 0 00:41:24 WLAN (5 GHz) Up 174402438 95546574 0 0 0 00:41:25

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Broadband Link Downstream Upstream Connection Speed 56967 kbps 11943 kbps Line Attenuation D1(14.2 dB) , D2(34.8 dB) , D3(53.2 dB) U0(4.4 dB) , U1(26.7 dB) , U2(40.1 dB) Noise Margin 4.0 dB 6.0 dB

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Poll Interval:

Seconds (at least 3s):

[COL+SCRATCH]

[COL+SCRATCH]

Also.

 Thanks as through the admin page I was able to change the name of my hub.

Rally helpful

[Chrisee]

@COL+SCRATCH your line is connected at 57Mb/s down and 17Mb/s up which while not brilliant isnt too bad for the length of the line. A speed test run over a fast connection like an ethernet cable should give speedtest results around 50Mb/s down andc15Mb/s up. It is worth rebooting the hub as it has been running for over 2000 hours.

You complain of poor wifi the first thing to consider is whether the hub is in the best place which is on a table or shelf above obstructions like radiators as wifi signals are quite easily blocked. The second issue is interference from other wifi networks in range the reboot should hopefully help with that as the hub will find the least congested wifi channel. You could consider boosters but as these need a good signal to boost they may not help. A lot depends onnthe layout and  type of construction in your home. More help here see 

Sky Help - Slow wifi

[jamesn123]

@COL+SCRATCH 

Give your poor hub a reboot its been up without a break for almost 90 days😉

Your 2.4ghz & 5ghz wireless network uptime on the hub is quite low compared to the hubs uptime itself. This usually suggests 2 things

1. Your hub is constantly hopping WiFi channels because of local congestion

2. You have faulty radios on the hub.