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Discussion topic: Weak Wi Fi following full fibre connection

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This message was authored by: AA20241

Weak Wi Fi following full fibre connection

Weak wi fi in all rooms except the study where the router is housed. Need advice on remedy.

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This message was authored by: TimmyBGood

Re: Weak Wi Fi following full fibre connection

Posted by a Superuser, not a Sky employee. Find out more

@AA20241 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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