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Discussion topic: We have to restart the router

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This message was authored by: Mattyj24

Message posted on ‎22 Mar 2024 01:25 PM

We have to restart the router

Hello 

nearly daily we are having to restart the router as it drops and also the strength is not being recieved what it's stating. Lagging, slow 

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎22 Mar 2024 03:33 PM

Re: We have to restart the router

Posted by a Superuser, not a Sky employee. Find out more

@Mattyj24 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: Mattyj24

Message posted on ‎22 Mar 2024 04:06 PM

Re: We have to restart the router

IMG_0879.png

 

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This message was authored by: jamesn123

Message posted on ‎26 Mar 2024 12:31 PM

Re: We have to restart the router

Posted by a Superuser, not a Sky employee. Find out more

@Mattyj24 

Your stats suggest your connection is fine so I suspect your problem is local WiFi conditions.

Do you use any boosters or have Sky Q?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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