We have new sky broadband and we are not getting a signal in 2 of the bedrooms. It is also very slow

[Patrick100001]

We have just had sky broadband installed and it is extremely slow in two of the bedrooms and also very slow to connect. We had BT before an they supplied an extended free of charge which resolved the issue. Please help. Thanks. 

[TimmyBGood]

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@Patrick100001 wrote:

We had BT before an they supplied an extended free of charge which resolved the issue. 

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Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.