We have just installed out new sky hub into a new property that we have just moved into.

[Turtle1738]

The sky hub is installed in our new house and is connected to our devices, however,it seems that we cannot connect to the internet on our devices even though everything is working correctly. I did the service checker test and it said everything was fine. Still no connection. There is a red fault light on our ONT but I don't know if that is the issue

[Greenfingers001]

Hi there @Turtle1738 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Turtle1738 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.