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Discussion topic: We have had sky broadband installed in our house and the plug is making a high pitched humming noise

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This message was authored by: Jon75

We have had sky broadband installed in our house and the plug is making a high pitched humming noise

We have had sky broadband installed in our house last week and the plug is making a high pitched humming noise which carries throughout the house. Is this normal and how do we get rid of the noise as it is giving us a headache. 

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This message was authored by: jamesn123

Re: We have had sky broadband installed in our house and the plug is making a high pitched humming n

Posted by a Superuser, not a Sky employee. Find out more

@Jon75 

Some transformers can make this kind of noise as its electrical coil whine. I haven't seen this reported before on the Sky forum though, have you tried plugging it into a surge protector?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by: TimmyBGood

Re: We have had sky broadband installed in our house and the plug is making a high pitched humming n

Posted by a Superuser, not a Sky employee. Find out more

Deleted.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: DCL71

Re: We have had sky broadband installed in our house and the plug is making a high pitched humming n

I have the same issue with my new sky hub. It's very annoying !!!!! I won't be renewing my contract with sky as this noise is becoming unbearable. I've never had this with other routers/hubs by other service providers. 

This message was authored by: DCL71

Re: We have had sky broadband installed in our house and the plug is making a high pitched humming n

I have exactly the same issue and it's very, very annoying. I'm switching back to EE Broadband soon just to get another router and a plug that doesn't make this awful high pitched noise.
It is the plug to the router that makes this high pitched squeal and it is now unbearable. Sky really should get this plug changed or at least acknowledge there is a problem with it. 

This message was authored by: cuke

Re: We have had sky broadband installed in our house and the plug is making a high pitched humming n


@DCL71 wrote:

I have exactly the same issue and it's very, very annoying. I'm switching back to EE Broadband soon just to get another router and a plug that doesn't make this awful high pitched noise.
It is the plug to the router that makes this high pitched squeal and it is now unbearable. Sky really should get this plug changed or at least acknowledge there is a problem with it. 


Have you actually tried contacting Sky support by phone to request a replacement yet? All electronic components have issues from time to time...

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