We have fibre internet now but it's worse than our copper line. It keeps disconnecting from the TV

[Pami2]

Our internet is not reaching the TV downstairs. Is there any way you could provide a booster otherwise we are not able to get a signal to the TV or playstation. Our previous copper line was better and this is supposed to be an upgrade

[TimmyBGood]

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@Pami2 wrote:
Our internet is not reaching the TV downstairs. Is there any way you could provide a booster 

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Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.