Discussion topic: We have an outage in Southport

This message was authored by: Michellew3 · ‎11 Jan 2025

We have an outage in Southport it's so important it comes back on how longs it take

This message was authored by: Chrisee · ‎11 Jan 2025

@Michellew3 check in the Service Checker in the My Sky app over a mobike connection to check if Sky are aware of an issue affecting your line. If thry arent then call Sky to report it.

If it is a area issue then the repair will take as long as it takes and nobody can give you an estimate of how long it could take. If its a fault on your line the Openreach SLA on domestic lines is 2 full working days from report.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: TimmyBGood · ‎11 Jan 2025

@Michellew3

Anything from a few minutes to reboot a dodgy switch, a few hours to swap out a defective card in an exchange, a few days to replace a cabinet hit by a vehicle or a few weeks to dig out a buried cable under a main road.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: We have an outage in Southport

We have an outage in Southport

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