0

Discussion topic: We have an outage in Southport

Reply
Avatar for Michellew3
Level 1 icon
What's this?
This message was authored by: Michellew3

Message posted on ‎11 Jan 2025 10:17 AM

We have an outage in Southport

We have an outage in Southport it's so important it comes back on  how longs it take 

 

Report post
Post 1 of 3
135 Views
0 Likes
Reply
Reply

All Replies

Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎11 Jan 2025 10:27 AM

Re: We have an outage in Southport

Posted by a Superuser, not a Sky employee. Find out more

@Michellew3 check in the Service Checker in the My Sky app over a mobike connection to check if Sky are aware of an issue affecting your line. If thry arent then call Sky to report it.

 

If it is a area issue then the repair will take as long as it takes and nobody can give you an estimate of how long it could take. If its a fault on your line the Openreach SLA on domestic lines is 2 full working days from report.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 3
130 Views
0 Likes
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎11 Jan 2025 10:39 AM - last edited: ‎11 Jan 2025 10:40 AM

Re: We have an outage in Southport

Posted by a Superuser, not a Sky employee. Find out more

@Michellew3 

 

Anything from a few minutes to reboot a dodgy switch, a few hours to swap out a defective card in an exchange, a few days to replace a cabinet hit by a vehicle or a few weeks to dig out a buried cable under a main road.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 3 of 3
122 Views
0 Likes
Reply
Reply