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Discussion topic: We can’t get WiFi across the whole house.

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This message was authored by: WidneyHome

We can’t get WiFi across the whole house.

We can't get reliable WiFi across all of our house. It doesn't connect to all our TV's or find a phone in certain areas.  My indoor trainer is upstairs and the WiFi on the laptop often drops out during a session. 
we tried to get a Smart meter installed but that wouldn't work so British Gas had to abandon that too. 

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This message was authored by: TimmyBGood

Re: We can’t get WiFi across the whole house.

Posted by a Superuser, not a Sky employee. Find out more

@WidneyHome 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 


Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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