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Discussion topic: We are in a low wifi area, and struggling with home office connection, how can i get a booster?

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This message was authored by EllieGeary This message was authored by: EllieGeary

We are in a low wifi area, and struggling with home office connection, how can i get a booster?

We have a home office and live in a low connection area for Sky wifi, but struggling with work calls cutting out, but cant get through to the right department to find out how to request a signal booster. 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: We are in a low wifi area, and struggling with home office connection, how can i get a booster?

Posted by a Superuser, not a Sky employee. Find out more

@EllieGeary 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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