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Discussion topic: We appear to have weak signal on our devices but sky app says all is fine

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Message posted on ‎08 Aug 2024 01:02 PM

We appear to have weak signal on our devices but sky app says all is fine

Hi, our phones in the house are being extremely slow and the amazon show (the tv style one) keep buffering. The apps being played through the sky box are buffering like netflix and disney+ but when I check the sky app it says nothing is wrong . Anyone any ideas? Thanks
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Message posted on ‎08 Aug 2024 04:20 PM

Re: We appear to have weak signal on our devices but sky app says all is fine

@Hendo85 

 

Do you have a smartphone made within the last ten years?

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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Message posted on ‎09 Aug 2024 01:07 AM

Re: We appear to have weak signal on our devices but sky app says all is fine

@mae-3 hi yes we all have new phones made within 1 year to 3 years.  

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Message posted on ‎09 Aug 2024 07:18 AM

Re: We appear to have weak signal on our devices but sky app says all is fine

@Hendo85 

 

We need to see a wireless analysis of the networks around the area from your home environment one of those smartphones is Android OS, use that smartphone at the location which states a weak signal.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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Message posted on ‎09 Aug 2024 09:16 AM

Re: We appear to have weak signal on our devices but sky app says all is fine

Ho do I get the analysis?   I have never done that before 😀

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Message posted on ‎09 Aug 2024 12:03 PM

Re: We appear to have weak signal on our devices but sky app says all is fine

Posted by a Superuser, not a Sky employee. Find out more

Hi @Hendo85 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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