Warmup underfloor element model RSW-01-WH-RG not connecting to SKY

[steamtraction]

I bought this last week Warmup model RSW-01-WH-RG to replace my Warmup non WiFi thermostat and spent all day Saturday trying to get it to connect. It fails by telling me to try again as it has timed out. I spent 1 hour on Warmup help desk that told me to change my moblie phone and of tablet which I did and it staill did not help. When I told her it was a Sky router she suggested I contact this forum or this help line as she had heard there was a previous problem with older devices. Hence why I'm here but having gone through 11 pages of the problem at the backend of last year I tried eveything that others tried, but to no avail.

Anybody with the same product/problem?

Many thanks - John

[jamesn123]

Hi @steamtraction 

Have you tried splitting your WiFi bands?

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610