Wanting to switch to fibre

[Hayley420]

If I switch to fibre would my current broadband end with sky or will I end up with two broadbands . I'm wanting to go to fibre for a faster speed as mine isn't enough but don't want to end up paying double . Thankyou

[daveNOS]

@Hayley420 You would only pay for one service, once the fibre connection was activated the old service would be cancelled.

[Anonymous]

Hi, I had Fibre installed on Wednesday. At this point I was no longer on Sky's Super fast broadband and switched over to fibre for a £10 fee ( I recall). Unfortunately, my household has been left off line for 30 hours (and counting)because Sky (and City Fibre) use contractors who rush from one job the next as they informed me they get paid per job. Sky customer service has been abysmal. I have no idea when it'll get fixed.  I had a little voice tell me 'Don't do it' prior to the installation. Think twice before you agree to the switch. 

[JimM1]

@Anonymous That may not be the case, the sky to CF CityFibre is not working as a smooth changover, some have been left with NO connection at all for months and have been forced to go to other ISP's to get working Broadband again. Hope that it does not turn out to be the case with yours. see the link below!

Re: Flashing green PON light on ONT box | Sky Community

[Anonymous]

Thank you for the link. Upon reading that, It's not something I'm prepared to wait around for and be in the hands of Sky whilst they slowly ponder my issue, leaving me offline has lead to numerous problems. I researched on Openreach who confirm that my area isn't full fibre it is part fibre (FTTC). Sky may have mis-sold me a broadband package (will await a phone call on Saturday) to ask this, by saying I can have full fibre (parts of the town are, other parts are not quite full fibre ready). Also, they have not provided a Sky Max router with the setup. This may/may not be required. Both of these reasons may be plausible as to why the ONT is operating with all lights on display but the existing router is not processing the data for broadband. I don't know, I'm no expert, but neither are Sky (at present) so it appears. Today I have switched to Vodafone who also confirmed my property is part fibre and an appropriate package has been chosen, but have to wait 2 weeks for switch on. Not ideal, but light at the end of the tunnel and far better than the scenario in the link you posted. Thank you again.

[JimM1]

Is your ONT image just like this from the other post, sky Broadband Hub is fine, probably the best one to have for seeing what is going on even though you have a connection problem. It either has the Intenet light Amber or not lit currently until sky get's it connected to the Network.

[Anonymous]

 Not the best but all green lights activated.

[JimM1]

@Anonymous Will take a look once your posted picture is cleared for viewing!

[TimmyBGood]

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@Anonymous wrote:

 Not the best but all green lights activated.

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That's not an Openreach ONT: all theirs are white.  If Openreach didn't supply the optical circuit then their lookups are going to report that FTTP isn't available despite its presence because these only mine their own database: they have no visibility of (for example) the CityFibre network.

[Waveman]

Seems that the ONT is OK, as all the lights are green. Not familier with CF as we are Openreach area.

Double check you have the ethernet cable from your ONT, pictured, to the correct port on your router, It is marked WAN, its the right most socket when looking at the back of your router. If its plugged into any of the other three it wont work. The ONT will say its LAN is connected but it won't be able to negotiate a connection.

Also make sure you have unplugged the old ADSL connection from the purple socket on the back of the router and restart it once you have done all of that.

[JimM1]

@Anonymous CityFibre ONT for sure, service and BB looks good all four green, so the sky Hub what is that showing you lights wise currently?

[Anonymous]

Sky Router Power and WiFi. Ethernet plugged into WAN4. WAN4 lights on

[Anonymous]

It's a City fibre ONT. Installed by City Fibre.

[JimM1]

@Anonymous That's the sky Broadband Hub, and you have it all correct wired wise, even had an OP set up WANoE direct did not make a blind bit off difference, sky pushed him away so vodafone came connected up and instant online! Hopefully sky get back to you with a whatever they are going to do!