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Discussion topic: Want to cancel Broadband

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This message was authored by Jess211 This message was authored by: Jess211

Want to cancel Broadband

I need the phone number to cancel my bb I'm out of contact and I've found virgin cheaper

 

Moderator note: Moved from nws article comments and changed title to reflect topic.


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Want to cancel Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Jess211 
To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

You’ll need to return any loaned router to Sky, so it’s important you get proof of posting and keep it indefinitely. Return packaging will be sent out to you near the end of the notice period.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Want to cancel Broadband

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jess211 

It is 150 from your Sky landline or go to https://www.sky.com/help/articles/cancel-sky-broadband and scroll to the bottom and click no i need more help

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Want to cancel Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Jess211 
To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

You’ll need to return any loaned router to Sky, so it’s important you get proof of posting and keep it indefinitely. Return packaging will be sent out to you near the end of the notice period.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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