Discussion topic: Want a refund for my broadband not working

This message was authored by: HUAWEI+P40+lite · ‎29 Oct 2024

I want a refund off my next bill for broadband not working as this is been going on for 2 days or more I am really upset with sky at moment Your faithfully Mrs l batchelor

This message was authored by: cookiemonsteruk · ‎29 Oct 2024

@HUAWEI+P40+lite

Auto compensation is payable if the broadband hasn't been fixed within 48 hours of notifying sky

https://www.sky.com/help/articles/auto-compensation

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This message was authored by: Daniel0210 · ‎29 Oct 2024

@HUAWEI+P40+lite
That is an Ofcom agreed auto compensation scheme which Sky operates. If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Want a refund for my broadband not working

Want a refund for my broadband not working

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