Waiting to find out when my connection is going to be

[Blade1999]

Had the engineers turn up yesterday to connect us after 3 weeks of waiting , day off work , 1st engineer leaves. As nd calls a second engineer , much looking at and chatting , first engine reports "we can't do it , we need another team " leaves. As nd then that's it ! No one can tell me what the plan is , people on the phone just repeating a mantra ! .

All I want to know is when am I being connected , no phone , no tv , no internet , no mobile service at the property !!!

[jamesn123]

@Blade1999 

Unfortunately Sky may not know when exactly you will be connected as it is down to when Openreach have the right team available to complete the work. If its a specialist required it can sometimes take a while.