Waiting months for a Full Fibre Install -trying to contact Openreach and SKY is like Fort Knox

[steve+nunw]

Ordered Sky Full Fibre months ago, still no install, BT openreach now coming tomorrow but thye say they need to access the inside of the property but they don't, how the heck do you contact these people, am talking to somebody at an overseas call centre, we've had 4 abortive visits already, how do you complain? Do sky have any uk based people who have any form of contact with BT Openreach?

[cookiemonsteruk]

@steve+nunw 

Are you already with another openreach isp with an existing fibre ont

[steve+nunw]

new install

[cookiemonsteruk]

@steve+nunw 

Could you enter you full address below and copy and paste the notes below the table. This maybe will give an explanation of any delay

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

However openreach do need to install the ont

 

[steve+nunw]

link doesnt seem to work at moment, I had hoped Sky might monitor this board that they host and step in with the secret code to speak to them, that has already been installed on one of our visits but I want BT Openreach to confirm they don't need anybody there as we've had 5 booked visits, 5 different engineers (apart from the no show) 5 different stories, I would not trust BT/Sky with the fluff out of my tumble dryer. 

in fairness they did say that our house is too near the street, I have asked the council to move the street and create a new front garden for us, I'd even agreed to fund the landscaping of the garden but they seem reluctant to re-route the street......

[TimmyBGood]

@steve+nunw 

Note in this context it's just 'Openreach': while still part of BT Group, Openreach Ltd is required to be operationally independent and not permitted to use BT branding.

[Sam1212]

Hi Steve I am in the same boat. Had two open reach visits and Sky have twice cancelled my order. Have you had any luck with yours since you posted this?