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Discussion topic: Waiting for Openreach for FTTP.

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This message was authored by Stametis This message was authored by: Stametis

Waiting for Openreach for FTTP.

Hi all,

 

I was just wondering what everyone else's experience with Openreach has been like?

 

I placed my order 4 weeks ago with a go-live date of this coming Monday. The first engineers came out two weeks ago and started the internal works, noting that they'd need to drig up the pavement outside which was likely to take two weeks. Rather worryingly I then recieved a message from Sky to say that the installation was delayed until 17th August! Four days later however the team were here, digging the pavement and got all of the civils work done in one morning, just leaving the cable to be sliced on the outside of my house.

What are the chances now that the civils work is complete ahead of schedule that they'll get that final cable sliced and everything on in time. I've already cancelled my old Virgin fibre service, which ends at the end of next week, so I'm keen to get the new Sky FTTP up and running.

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Waiting for Openreach for FTTP.

Posted by a Superuser, not a Sky employee. Find out more

@Stametis 

 

Could you enter your full postal address below and post the table and notes after removing your address from the image

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Waiting for Openreach for FTTP.

Posted by a Superuser, not a Sky employee. Find out more

@Stametis 

 

"

Four days later however the team were here, digging the pavement and got all of the civils work done in one morning, just leaving the cable to be sliced on the outside of my house.

What are the chances now that the civils work is complete ahead of schedule that they'll get that final cable sliced and everything on in time"

 

Ah , civils work is complete. You would need to call sky to see if openreach has updated them

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Stametis
Topic Author
This message was authored by Stametis This message was authored by: Stametis

Re: Waiting for Openreach for FTTP.

Thanks for the fast reply.

Screenshot 2023-07-01 at 13.26.13.png

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Waiting for Openreach for FTTP.

Posted by a Superuser, not a Sky employee. Find out more

@Stametis 

 

It depends where the underground duct is congested (read the notes) .  If in digging they have decongested the ducts the hopefully the work can go

ahead . If they have to come back to unablock the ducts then that may explain any further delay.  Note that the install stage is kci2 assured this is a more complex install

 

Again give sky a call for an update

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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