WIN10 Desktop PC won't detect SKY broadband wifi network

[SKYUSER36]

Switched from BT to Sky Max hub broadband. Every device in the house is connected and working fine, yet my Windows 10 PC does not even see the network, though it does see the SKY network belonging to the neighbours. Have tried every possible solution available including forcing only 2.4ghz band via router . Drivers are all updated and the PC would connect to mobile hotspot etc, this seems to be a very old issue (and resolved) with sky broadband based on information available on the web but none of it helped, any suggestions?

WIN10 home

Version 22H2

[Chrisee]

@SKYUSER36 do you have the newxwhite Sky Max hub one lateral thought as if you have is maybe your PC cannot cope with the new WPA3-T WiFi security standard that uses by default. If you suspect the using the My Sky app you can switch the hub to use the older WPA2. As I say its just an idea.

[SKYUSER36]

Thanks for the reply and Yes I have changed it WPA2 as some other devices were not able to connect 

[SkyUserAA1]

Hi SKYUSER36

Did you fix the problem with Sky wifi not showing on your windows 10 pc?

If yes, please advise as I have the same issue. 

Thank you

[SKYUSER36]

Nope, went through extensive trouble shooting, nothing worked so I bought an etherner cable and connected via wire 🙂

[SkyUserAA1]

Hi , Many thanks for replying.

So once you plugged in ethernet cable your sky wifi name came up?

I've tried with an ethernet cable and it still doesn't pick up Sky Wifi but picks up my neighbours wifi name !

I've tried changing wifi sercurity to WPA2 and it still doesn't work on the windows10 pc but works on my tablet and phone.

If anyone else can help it would be much appreciated!

[SKYUSER36]

I mean I gave up connecting via wifi so I'm using ethernet cable, I have tried everything suggested by SKY or Microsoft but nothing worked my last option was to use a wifi dongle (in addition to builtin wifi) but reviews I have seen were not helpful in terms of range and data transfer speed of these dongles so I went with just ditching the wifi and connecting to the hub via ethernet cable, forgot to mention I have desktop so wasnt too worried about restricted mobility with ethernet cable if you have a laptop then you might want to invest in a decent wifi dongle.

[SkyUserAA1]

Hi

Many thanks for explaning,  😀

I wote incorretly on last post. the neighbours wifi name came up whe I was tryng wifi not with ethernet cable.

I will retry using the ethernet cable and see if I can log on to the internet.

Ps. Just tried ethernet cable and i can use internet on the pc ! 

Many thanks for the info 😀

[AJ1951]

I used my old phone, which see SKY WIF,I connected through USB to PC and set up phone to tether its internet through USB.

Now I have internet, but Microsoft should find solution to this issue.