WIFI not working upstairs in bedroom properly

[Helen2301]

Just want to say the WI-FI downstairs is brilliant but when up stairs got to keep clicking on the sky WIFI in my setting on my phone just wondering why 

[Highlinder]

@Helen2301  Which broadband package do you have from Sky? Does it include broadband boost or Max broadband?

[Barbara2067]

My wi-fi doesn't work upstairs at all please sort it out thankd

[TimmyBGood]

@Barbara2067 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.